Career180 | Technical Support Engineer Job Application Form
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Technical Support Engineer
Career180
•
Egypt
Experience Level
+1 year
Employment Type
Full-time
Workplace Type
Hybrid
Application Deadline
01-05-2026
Job Description
- Respond to user inquiries across multiple channels (support tickets, social media, sales escalations).
- Help users with their inquiries effectively.
- Troubleshoot and resolve technical issues in a timely manner.
- Identify whether issues are:
- User guidance / how-to questions.
- Bugs or technical issues.
- Product or UX gaps.
- Escalate bugs to the Engineering team with clear reproduction steps.
- Collaborate with the Product team on recurring user pain points.
- Ensure all issues are properly logged, categorized, and tracked.
- Maintain accurate documentation of reported issues and resolutions.
- Follow up with users until full resolution.
- Work closely with Engineering, QA, Product, Sales, and Marketing teams.
- Act as the voice of the customer internally.
- Provide insights on common issues and improvement opportunities.
- Identify patterns in user issues and suggest improvements.
- Help build an internal knowledge base and FAQs.
- Contribute to improving support processes and workflows.
Required Skills
- 1–3 years of experience in Technical Support, Customer Support, or similar role.
- Strong problem-solving and analytical thinking skills.
- Ability to understand and explain technical concepts clearly.
- Excellent communication skills (Arabic & English).
- High attention to detail and ownership mindset.
- Experience with ticketing tools (e.g., Zendesk, Intercom, Freshdesk).
- Basic knowledge of databases or logs.
- Basic understanding of:
- Web applications and how they work
- Common debugging scenarios (login issues, uploads, performance)
